Neil is a skilled Network/Server/Workstation support tech and technical customer service professional, who would be well suited in a variety of technical customer service roles. He is interested in relocating to either a central New York area, or an Eastern TN area, with the support dept of another large top-rated Medical Service Organization with active culture, reasonable compensation and excellent benefits. (Full or Part time). Neil is also considering any well paid remote admin support positions available where top customer service, responsible follow-through and timely technical abilities are valued.
This site will ALWAYS have the most up-to-date information.
Neil's CV/Résumé:
PDF
- Word
- Web
(Dated: April 4, 2023)
I am thinking about taking another technical/medical role in a new state.
I miss having a milder climate than "always hot" Florida. I've lived in TN and NY previously and enjoyed the climate in both.
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March 30 2020 - May 28 2022 (present) - WFH for BayCare, due to the COVID-19 Response.
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May 20 2019 - Started at BayCare as a Technical Support Specialist. FT Training for 6 weeks, then begin a PT schedule.
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Jan 1 2020 - Beginning to look for new Job, not willing to take another long term contract, prefer to find regular position in the medical industry.
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Dec 31 2018, Successfully completed a 3 year contract with IBM providing world class global support for GBT Migration/Seperation from AmEx Network.
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Over 30 years of professional experience, remotely & in person. Positive, solution-focused and thorough with an eye on conserving assets while ensuring quality results and documenting processes.
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World-Class customer service training resulting in consistent 100% positive client feedback, and frequent recognition for rapid resolutions and superior service / customer handling.
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A reputation for volunteering, high sustained quality & productivity levels, exceeding client expectations and consistently being among the top 20% of active, involved team members.
Core Proficiencies
Expert: Windows-based Laptop, desktop and server support and repair (Break - Fix), Computer / Network troubleshooting, Technical Customer Service, Technical support, and Sales support. Network and Internet support and diagnostics, Empathy, Documentation, and Hardware installation.
Adept: Organization, Technical and Customer Service Training, Microsoft Windows AD administration, Remote Support tools like RDP, Connectwise and Bomgar, VPN support, Sysinternals, Wireshark, Adobe & Office 365 administration, ServiceNow user (jr admin), Malware detection/removal, Point-of-Sale systems. Training, Surveys and Planning.
Familiar: VMware, Citrix, Cisco, Cabling, and Cloud technologies. Technical Writing, editing and proofreading. UI Webdev, Graphics, PHP, SEO and a bit of Javascript.
Other Skill sets, not readily apparent.
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Computer / Network Troubleshooting
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Windows-Based PC Repair
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Technical Customer Service
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Desktop Support
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Point-of-Sale Systems
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Technical Support
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Hardware Installation
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Laptop/Desktop/Server Repair
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Surveying and Consulting
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Windows server Administration
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Critical Thinking
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Remote support
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Graphic Design
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VPN Diagnostics / Support
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Adobe / Office365 admin
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Malware Detection/Removal
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Documentation / Writing
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Empathy / Compassion
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Organization
About me.
Reliable, Innovative and resourceful technician, writer, analyst and engineer. 30 years of experience in supporting and assisting clients across multiple industries, including residential, retail, travel and hospitality, manufacturing and distribution, and healthcare. Strong background in Microsoft software, third-party and hardware support. Proven history of thorough documentation, successful project completion, and client satisfaction.
Regarding ITIL, I'm not certified. However, I'm aware of, and feel that I've always been a practioner of, these essential paradigms:
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple
Highly skilled in working through and resolving technical issues with non-technical and irate clients. In consulting roles, worked alongside leadership to explore and document challenges and improve existing processes to reduce recurring issues, improving efficiency in the organization. Engagements have included Onsite work, as well as remote support, and travel up to 100% in some roles.
I love helping People get a grasp on Technology.
I have excellent people skills and view customer satisfaction as my real goal. I can handle difficult clients and volatile situations, working with support staff and the client, focusing on resolving the problem and obtaining a positive result. I strive to give the swiftest, most accurate service while providing clear communication, and creating thorough documentation at every step.
Fortune 500 Companies that I have worked for.
F500 Ranking, length of employment and when.
#34
3 Years
1/2016-12/2018
#35
2 Years
1/2004-5/2005
#119
2 Years
6/1999-6/2001
Neil's CV/Résumé:
PDF
- Word
- Web
(Dated: April 4, 2023)
In Summary...
30 years of Technical Experience
With networked Windows PCs, Technology and the Internet.
Proven Documentation
Thorough Notes, Content Creation, Editing and Proofing.
Problem Ownership
Dedicated to following through on (and resolving) issues
Team Player
Helping one another makes everything easier, especially leveraging skill sets.
Thanks again for visiting my career site! I hope to be working with you soon.
Fast Factoids
- Age: 54
- Height: 6'0"
- Residence: Tampa, FL
- Weight: 250
- 1st Lang: English
- Citizen: USA
- 2nd Lang: Spanish
- EOE Race: Caucasian
- Veteran No
- Employed: BayCare
- Disabled: No
Other personal adjectives: Calm, Confident, and Capable. Observant, Courteous, Tactful, Relaxed, easy to talk to, yet focused. Funny, Likeable, Genuine. Transparent, Enthusiastic, and Dedicated. (wordy, boring, obsessive... lol)
[See the old Site] -
[My Hospitality Resume]