Hello!

I was interested to see your job posting for a Support Technician, and would like to learn more about this opportunity. Perhaps your firm could benefit from the services of a seasoned IT support tech with 30 years of experience in Technical Customer Service? 

Regarding my qualifications, I have;

> Excellent organizational, people and technical skills, to leverage for your company,
> A flair for translating highly complex technical information into terms and concepts that end users can readily relate to,
> Continued to train myself (and others) in the configuration and maintenance of Microsoft's current OS platforms and Software,
> Worked with many technologies that I have never seen before (while performing for Tech Services like Field Nation and OnForce), but invariably achieved resolution, leveraging Previous Experience, Search Engines and the Assistance of L3 Support,
> Leveraged my customer service skills by focusing on client issues, making previously upset customers happy, by empathizing and working closely with them to resolve their technical problems.

This is my Passion; If you need a Tech Savvy Customer Service Professional, I'm very comfortable helping all levels of people and working through their technical issues, on the phone as well as via remote, in person, and on-site. I take pride in handling customers quickly and appropriately, focusing on resolving their problems and difficulties, as quickly as economically possible. I'm adaptable and trainable, and I love learning new techniques and technology.

I'm interested in securing a position with a stable firm and a large user base. I'm willing to work on-site, remotely, and travel to 50%.


Professionally Yours,

Neil Patterson
neil@neilpatterson.info