Hello!

I was interested to see your job posting on CONTRACT2HIRE.com for a Remote Testing Analyst, and would like to learn more about this opportunity.

Perhaps your firm could benefit from the services of a seasoned IT Support veteran with an older MCSE and almost 30 years of experience in Technical Customer Service? This is my passion; if you need someone who lives for break-fix, and loves learning, troubleshooting, maintaining, repairing, and installing Windows-based computer and networking equipment, and directly interfacing with your end users (or home users), I can handle it. If you need a Tech Savvy Customer Service Professional, I'm very comfortable working with people, and working through technical issues, on the phone, as well as via remote, in person, and on-site. I take pride in handling customers quickly and appropriately, focusing on resolving their problems and difficulties. I'm adaptable and trainable, and I love learning new techniques and technology.

Regarding your requirements:

> I've worked this sort of position for the past 3 years for IBM, working both from a call center and from home.
> I'm a self-starter and capable of handling the needs of mentoring the team in addition to handling L2 calls.
> I'm familiar with testing environments, and QA processes, and have participated in a lot of after-hours testing prior to production rollout.
> The vast majority of my experience has been with Microsoft products. Personally working with, and professionally supporting their operating system software for workstations and servers, and office software is where this experience was gained.
> I won't reiterate the details of 29 years of technical customer service that I have provided, but know that as-soon-as I hear the symptoms of a PC, hardware, software, printer, peripheral or network problem, I am already focusing on steps toward a solution.


Regarding my qualifications, I have;

> Honed my troubleshooting methodology, focused on saving time and money, maximizing effort and effectiveness while repairing Windows PCs,
> Become very adept at determining the correct course of action to fix Windows PC issues within moments of hearing the symptoms,
> Been known for problem ownership, follow-through, and thorough documentation,
> Continued to train myself (and others) in the configuration and maintenance of Microsoft's OS platforms and Software ,
> Worked with many technologies that I have never seen before (while performing for Tech Services like Field Nation and OnForce), but invariably achieved resolution, leveraging Previous Experience, Search Engines and the Assistance of Knowledgeable Support,
> Leveraged my customer service skills by focusing on client issues, making previously upset customers happy, by empathizing and working closely with them to resolve their technical problems.

I'm interested in securing a position with a stable firm and a large user base, maintaining your network infrastructure, servers and users needs. I'm confident in my abilities to learn and adapt to newer technologies, and perform in either a solo or team role, immediately as a Desktop Support Rep or Network Admin, and with some training, other IT roles. I'm willing to work on-site, remotely, and travel to 50%.


Professionally Yours,

Neil Patterson
neil@neilpatterson.info