Hello!

Perhaps your firm could benefit from a seasoned technician who has been an avid reader of technical materials all his life, and has prior experience producing both online help materials and manuals for software. I think that a strong technical background will be an asset in developing/improving most any documentation.

I am looking for a change of pace and vector in my career, as I've been doing Break/fix forever, and have developed an interest in turning to something where I can eventually work from home. 

Experienced, innovative, and resourceful Technical Customer Service lead technician, analyst and engineer. 30 years of experience in supporting and assisting clients across multiple industries, including residential, retail, travel and hospitality, manufacturing and distribution, and healthcare. Strong background in Microsoft software, third-party and hardware support. Proven history of thorough documentation, successful project completion, and client satisfaction.

Highly skilled in working through and resolving technical issues with non-technical clients. In consulting roles, worked alongside leadership to explore and document challenges and improve existing processes to reduce recurring issues, improving efficiency in the organization. Engagements have included Onsite work, as well as remote support, and travel up to 100% in some roles.

My customer service and interpersonal skills are great, and my technical background is varied and extensive. I frequently rely on communicating with those who know more and less than I do and connecting the two parties for a mutually beneficial outcome. I can be vociferous and expansive, while being efficient and straightforward, on just about any subject, and have enjoyed writing process documentation and KB articles throughout my career. In all my previous roles - "if it isn't documented it didn't happen."

I hope you consider me to become a writer on your staff, I have much to learn and much to share, at the same time.

Professionally Yours, 

Neil Patterson