Neil's Cover Letters

Hello!

I was interested to see your job posting for a Desktop Engineer on HOSPITALSTAFF.com, and would like to learn more about this opportunity. Perhaps your firm could benefit from the services of a seasoned IT Support veteran (Former MCSE) with almost 30 years of experience in Technical Customer Service?

Regarding your requirements:

> I have the technical experience you require, but the hospital familiarity that I have comes mostly from being the parent of a St. Jude Patient for 4 years. I am very familiar with HIPAA compliance, and PII privacy concerns
> In my last role (with IBM), I was the Service Now queue manager for my group and performed dispatch duties to our global teams. I handled escalations and Priority 2s and created reports via Excel pivot tables showing performance metrics.
> I am familiar with testing environments, and QA processes, and have participated in a lot of after-hours testing prior to production rollout.
> The vast majority of my experience has been with Microsoft products. Personally working with, and professionally supporting their operating system software for workstations and servers, and office software is where this experience was gained.
> I can diagnose issues as-soon-as I hear the symptoms of a PC, hardware, software, printer, peripheral or network problem, I'm already focusing on steps to resolution.
> Re ITIL Standards, I am very aware of ROI, saving time and money for businesses and making sure that we are engaging in the use of technology that helps the company.

Regarding my qualifications, I have;

> Excellent organizational, people and technical skills, to leverage for your company,
> A flair for translating highly complex technical information into terms and concepts that end users can readily relate to,
> Continued to train myself (and others) in the configuration and maintenance of Microsoft's current OS platforms and Software,
> Worked with many technologies that I have never seen before (while performing for Tech Services like Field Nation and OnForce), but invariably achieved resolution, leveraging Previous Experience, Search Engines and the Assistance of Knowledgeable Support,
> Leveraged my customer service skills by focusing on client issues, making previously upset customers happy, by empathizing and working closely with them to resolve their technical problems.

This is my Passion; if you need someone who lives for break-fix, and loves troubleshooting, maintaining, repairing, and installing Windows-based computer hardware, software, and networking equipment, and directly interfacing with your end users (or home users), I would love to join your team. If you need a Tech Savvy Customer Service Professional, I'm very comfortable helping all levels of people and working through their technical issues, on the phone as well as via remote, in person, and on-site. I take pride in handling customers quickly and appropriately, focusing on resolving their problems and difficulties, as quickly as economically possible. I'm adaptable and trainable, and I love learning new techniques and technology.

I'm interested in securing a position with a stable firm and a large user base, maintaining your network infrastructure, servers and users needs. I'm confident in my abilities to learn and adapt to newer technologies and perform in either a solo or team role, immediately as a Desktop Support Rep or Network Admin, and with some training, other IT roles. I'm willing to work on-site, remotely, and travel to 50%.


Professionally Yours,

Neil Patterson
neil@neilpatterson.info